syntax = "proto3";
package ticket;

// golang
option go_package = "./ticket";

// java
option java_package = "com.gshopper.crm.ticket.v2";
option java_outer_classname = "proto";

import "google/protobuf/timestamp.proto";

message EmailAddress {
  string address = 1 [json_name = "address"];
  string name = 2 [json_name = "name"];
}

message Attachment {
  string id = 1 [json_name = "id"];
  string filename = 2 [json_name = "filename"];
  string content_type = 3 [json_name = "content_type"];
  string content_encoding = 4 [json_name = "content_encoding"];
  string bucket = 5 [json_name = "bucket"];
  string key = 6 [json_name = "key"];
}

message AssistantRequest {
  string to = 1 [json_name = "to"];
  EmailAddress from = 2 [json_name = "from"];
  string subject = 3 [json_name = "subject"];
  google.protobuf.Timestamp date = 4 [json_name = "date"];
  string body = 5 [json_name = "body"];
  repeated Attachment attachments = 10 [json_name = "attachments"];
}

message AssistantCallback {
  EmailAddress to = 1 [json_name = "to"];
  string subject = 2 [json_name = "subject"];
  string body = 3 [json_name = "body"];
  repeated Attachment attachments = 10 [json_name = "attachments"];
}

enum MessageFlag {
  unknown_message_flag = 0 [deprecated = true];
  SENT = 1;
  MODIFIED = 2;
}

enum TicketFlag {
  unknown_ticket_flag = 0 [deprecated = true];
  READ = 1;
  REPLIED = 2;
}

message Message {
  enum Type {
    unknown = 0 [deprecated = true];
    TEXT = 1;
    EMAIL = 2;
    ASSISTANT_CALLBACK = 3;
    TICKET_WITH_REASON = 4;
  }

  string message_id = 1 [json_name = "message_id"];
  string ticket_id = 2 [json_name = "ticket_id"];
  string role = 3 [json_name = "role"];
  Type type = 4 [json_name = "type"];
  string content = 5 [json_name = "content"];
  google.protobuf.Timestamp date = 6 [json_name = "date"];
  bytes raw = 7 [json_name = "raw"];
  bytes flags = 8 [json_name = "flags"];

  map<string, string> headers = 10 [json_name = "headers"];
  map<string, string> meta = 11 [json_name = "meta"];
  repeated Attachment attachments = 12 [json_name = "attachments"];
}

message Ticket {
  string ticket_id = 1 [json_name = "ticket_id"];
  string thread_id = 2 [json_name = "thread_id"];
  string to = 3 [json_name = "to"];
  EmailAddress from = 4 [json_name = "from"];
  bytes flags = 5 [json_name = "flags"];
  google.protobuf.Timestamp created_at = 6 [json_name = "created_at"];
  google.protobuf.Timestamp updated_at = 7 [json_name = "updated_at"];

  repeated Message messages = 10 [json_name = "messages"];
  map<string, string> meta = 11 [json_name = "meta"];
  repeated string tags = 12 [json_name = "tags"];

  repeated string message_ids = 100 [json_name = "message_ids"];
  repeated string subjects = 101 [json_name = "subjects"];
}